Here are some FAQs to check before moving to the next step. Your question may be already answered.
There could be a number of reasons why you are experiencing a problem. Please try the following to resolve the problem:
1. Cancel the download and try to download again.
2. Please check the internal memory to ensure you have enough space to install the app.
3. Remove the cache of the app from Google Play Store. On your phone, go to [Settings] > [Application] > [All] > [Google Play Store] > [Remove cache & remove update]. Reboot your phone and try to download again.
If the issue persists, please log out and log back in to your Google Play account.
I am not able to install BringGo on my smartphone.
The issue may be caused by insufficient space on your smartphone. We suggest that you temporarily move some of the larger files (e.g. videos or larger apps) from your smartphone onto your computer, and then try to install again.
After the BringGo app, or BringGo update, has successfully installed, recheck the available space on your smartphone and transfer the previously moved files back on to your smartphone as required.
Note, if you have downloaded the BringGo app directly from the iPhone App Store / Google Play Store onto your smartphone, it will take approximately 2GB of space for the download file, and an additional space of appoximately 2GB will be required to install the app.
So, prior to installation, approximately 4GB of free space is necessary to successfully install the BringGo app. After installation, the BringGo app will use only less than 2GB of space on your phone.
I cannot download the maps.
Please check the following :
1. Ensure that your phone has 4GB of space free. In case of where internal memory is insufficient, the map download may fail. For more information on why 4GB is required, please see the FAQ: "I am not able to install BringGo app on my smartphone."
2. Please ensure that you have a good and stable Wi-Fi signal. Please check if your device works properly on other internet services that use a Wi-Fi connection.
If, having tried the above steps, you continue to experience problems, please remove the BringGo app from your phone and try re-installing the app.
Map Download Fails. (Android)
If you are using an Android device, please check the following:
1. Uninstall BringGo then re-install the app. Please retry the map download. If the issue persists,
please go to step2.
2. Check Internal folders
A. Connect your device to your computer. B. Check whether the folder called ‘gogo3.en**’ exists in the following directory:
“internal memory\Android\data\gogo3.en**\files"
['**' denotes the abbreviation for your region; e.g. Western Europe(we) is "gogo3.enwe". The full list of abbreviations is as follows:
AU&NZ(au), Brazil(br), China(cn), Western Europe(we), Eastern Europe(ee), USA&CAN(na), Korea(kr), Middle East(me), Mexico(mx), South America(sa), Thailand(th), Russia(ru), South Africa(oa)] The location of the folder on your device may differ slightly depending on the phone that is used. C. Check the files as following : 1) junction_* 2) map 3) mapheader 4) temp_mapheader 5) temp_mapdata D. If any folder in above list exists, then please delete all of them and try downloading the map again.
Unable to unzip the BringGo App. (Android)
Please follow below steps.
1. Open your Android file manager app. If you do not have a file manager, you can download free file manager apps from the play store e.g. 'ASTRO File Manager'.
2. On the first screen of the file manager app you will see My Files.
3. Go to My Files -> Android -> data -> you will see gogo3.en** folder.
['**' denotes the abbreviation for your region; e.g. Western Europe(we) is "gogo3.enwe". The full list of abbreviations is as follows:
AU&NZ(au), Brazil(br), China(cn), Western Europe(we), Eastern Europe(ee), USA&CAN(na), Korea(kr), Middle East(me), Mexico(mx), South America(sa), Thailand(th), Russia(ru), South Africa(oa)]
4. Press the gogo3.en** folder for a few seconds, then you will see the ‘delete’ button to erase the folder.
5. After deleting the folder, please uninstall the BringGo application if you still have the app on the phone.
6. Then, re-download the BringGo App from Google Play.
Map download is not available.
1. Please ensure that your Wi-Fi internet connection is working correctly.
You can check this by opening a web browser (e.g. Safari, Chrome, Internet etc) and browsing to a new web page; for example, www.bringgo.com
2. Close and restart the app.
Restart the BringGo app, and, if needed, sign-in to your BringGo account. If the Map Download screen appears, please press the 'Map Download' button and wait for the base maps to download fully. You may then select which other maps you wish to download.
3. If the issue persists, please turn the phone off and back on. Restart the BringGo app and attempt the map download once again.
4. If you have tried all of the above and the issue is not resolved, it suggests that there might have been an error in the installation of the app on your phone. We kindly request that you uninstall the app, then download it once again from the app store. Please then install it as usual.
* Ensure that your phone has 4GB of space free. In cases where internal memory is insufficient, the map download may fail. For more information on why 4GB is required, please see the FAQ: "I am not able to install BringGo app on my smartphone."